SHIPPING POLICY

Last updated: August 11, 2026

1. Shipping Area

Celimax primarily ships orders within the United States.

Orders to locations that we cannot service may be cancelled and refunded.

International shipping is available only when an international shipping option is specifically displayed during checkout.

2. Processing Time

Our normal processing schedule is:

Processing days: Monday–Friday
Processing time: 1–2 business days

Orders placed on weekends or public holidays normally begin processing on the next business day.

Processing may occasionally require additional time during:

  • sales events;

  • product launches;

  • holiday periods;

  • unusually high order volumes;

  • inventory checks;

  • payment verification; or

  • circumstances outside our reasonable control.

3. Estimated Delivery

After dispatch:

Estimated transit time: 8–12 business days

Estimated total processing + delivery time: approximately 9–14 business days.

Delivery estimates are not guaranteed arrival dates.

4. Shipping Cost

Standard shipping: Free, unless a different shipping charge is clearly displayed during checkout.

Optional express, priority, premium, international, or specialized shipping services may carry an additional charge.

Any applicable charge will be displayed before payment is completed.

5. Shipping Carriers

Celimax may use different postal, courier, fulfillment, or logistics partners depending on:

  • destination;

  • product;

  • warehouse location;

  • parcel size;

  • service availability; and

  • delivery requirements.

The carrier assigned to your order will normally be shown in your shipping or tracking information.

6. Tracking

Once an order has been dispatched, we will normally send a shipping-confirmation email containing available tracking details.

Tracking information can take approximately 24–48 hours to become active.

Tracking page: http://celimax-retinal.co/pages/track-your-order

7. Shipping Delays

Delivery may occasionally be affected by:

  • extreme weather;

  • public holidays;

  • carrier disruptions;

  • customs procedures;

  • high shipping volumes;

  • transportation interruptions;

  • security checks;

  • incorrect addresses;

  • local delivery conditions; or

  • events outside our reasonable control.

If we become aware that we cannot ship an order within the timeframe represented to you, we will handle the delay in accordance with applicable law, including providing any required notice, options, cancellation, or refund.

Please contact us if your order appears substantially delayed:

support@celimax.co

8. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error, contact us within 24 hours of ordering.

We cannot guarantee that an address can be changed once processing or dispatch has begun.

If an order must be reshipped because an incorrect or incomplete address was supplied by the customer, additional shipping costs may apply.

No additional charge will be imposed where the delivery problem was caused by Celimax or the shipping provider.

9. Undeliverable or Refused Packages

A shipment may be returned because of:

  • an incomplete address;

  • incorrect address;

  • repeated failed delivery attempts;

  • failure to collect a package;

  • refusal of delivery; or

  • restricted access to the delivery location.

Please contact Celimax before refusing delivery.

Refusing a package does not automatically constitute an approved return or cancellation.

Once an undeliverable parcel has been returned and identified, we may offer an appropriate reshipment or refund depending on the circumstances.

10. Delivered but Missing

If tracking shows that your package was delivered but you cannot locate it:

  1. Verify the delivery address.

  2. Check around the property and any designated safe places.

  3. Ask household members, reception staff, building management, or neighbors.

  4. Review carrier notifications or delivery photographs.

  5. Contact the carrier when appropriate.

If the package still cannot be located, contact:

support@celimax.co

Please provide your order number and tracking number.

11. Lost Shipments

If a carrier confirms that a shipment has been lost before delivery, Celimax may:

  • reship the order;

  • provide a replacement; or

  • issue an appropriate refund.

12. Damaged Shipments

If your package arrives damaged, contact us promptly at:

support@celimax.co

Please provide:

  • your order number;

  • photographs of the external packaging;

  • photographs of the internal packaging;

  • photograph of the shipping label;

  • clear photographs of the damaged product; and

  • a short video where useful.

Keep the product and packaging until we confirm that they are no longer required.

13. Taxes

Applicable sales taxes collected by Celimax will be displayed during checkout where required.

For international deliveries, if available, customs duties, import taxes, brokerage charges, or other governmental fees may apply depending on destination and the shipping option used.

14. Shipping Contact

Celimax LLC

Email: support@celimax.co
Phone: +1 (347) 867-5689