RETURN AND REFUND POLICY

Last updated: August 11, 2026

1. Order Cancellation

You may request cancellation within 24 hours after placing your order.

Send your request to:

support@celimax.co

Include:

  • your full name;

  • order number; and

  • email address used during checkout.

Cancellation cannot be guaranteed after the order has entered processing, fulfillment, packing, or dispatch.

If cancellation is no longer possible, you may request an eligible return after receiving the order.

2. 30-Day Return Period

Eligible return requests must normally be submitted within 30 calendar days after delivery.

3. Change-of-Mind Returns

Because Celimax sells beauty, cosmetic, skincare, and personal-care products, hygiene requirements apply.

To qualify for an ordinary change-of-mind return, a product must normally be:

  • unused;

  • unopened;

  • undamaged;

  • unaltered;

  • complete;

  • in its original packaging;

  • with protective packaging intact; and

  • with any hygiene, security, or tamper seal unbroken.

We reserve the right to inspect returned products before approving a voluntary refund.

4. Opened or Used Beauty Products

For hygiene and safety reasons, we generally cannot accept change-of-mind returns for beauty, cosmetic, skincare, or personal-care products that have been:

  • opened;

  • used;

  • sampled;

  • partially consumed;

  • contaminated;

  • altered; or

  • returned without an intact hygiene or tamper seal where one was provided.

These restrictions do not remove rights relating to products that are defective, damaged, unsafe, incorrectly supplied, or materially misdescribed.

5. Starting a Return

Contact us before returning anything:

Email: support@celimax.co
Phone: +1 (347) 867-5689

Please provide:

  • name;

  • order number;

  • relevant product;

  • quantity;

  • reason for return; and

  • photographs or video where the product is damaged, defective, leaking, incorrect, or otherwise affected.

6. Return Authorization

After reviewing the request, Celimax will provide return instructions when the return is approved.

Do not return products without authorization.

Do not automatically send products to:

20715 N Pima Rd, Suite 108
Scottsdale, AZ 85255

The authorized return location may be different from our business address.

Returns sent to an unauthorized location may result in delays and, where permitted, may be refused.

7. Return Shipping Costs

Change-of-mind returns

Customers are normally responsible for the cost of returning an eligible change-of-mind product.

Original and return shipping expenses may be non-refundable except where required by applicable law or specifically stated otherwise.

Damaged, defective, or incorrect orders

When Celimax confirms that a product was damaged, defective, or incorrectly supplied, we may:

  • provide a prepaid return label;

  • arrange collection;

  • provide a replacement;

  • issue a partial refund;

  • issue a full refund; or

  • offer another appropriate remedy.

8. Exchanges

Exchanges may be offered for eligible:

  • unused products;

  • incorrect products;

  • defective products; or

  • damaged products.

Exchanges are subject to product availability.

If a replacement is unavailable, we may offer another product or an appropriate refund.

9. Incorrect Products

If you receive an item different from what you ordered, contact us promptly.

Please provide:

  • order number;

  • photograph of the received product;

  • photograph of the shipping label; and

  • photograph of the packaging.

Do not use the incorrect product if you intend to request a return or exchange.

10. Damaged or Defective Products

Contact us promptly if a product:

  • arrives broken;

  • arrives leaking;

  • has damaged packaging that affects the product;

  • is missing components;

  • appears defective; or

  • is otherwise materially different from the product ordered.

Keep the product and packaging while we review the issue.

11. Adverse Reactions

Cosmetic and skincare products may interact differently with different skin types.

If you experience significant irritation or another unexpected reaction, discontinue use.

Where appropriate, seek advice from a qualified healthcare professional.

You may also contact Celimax at:

support@celimax.co

Please provide the product name, order number, and relevant details so that we can review the matter appropriately.

12. Non-Returnable Products

Where permitted by applicable law, ordinary change-of-mind returns may not be available for:

  • opened skincare products;

  • used cosmetics;

  • products with broken hygiene seals;

  • personal-care products that cannot safely be resold after opening;

  • gift cards;

  • personalized products;

  • products marked as final sale before purchase; or

  • products materially altered or damaged after delivery by the customer.

These exclusions do not remove rights concerning products that are defective, unsafe, incorrectly supplied, damaged before delivery, or materially misdescribed.

13. Inspection

Returned products may be inspected after receipt.

A change-of-mind refund may be reduced or refused where legally permitted if the item:

  • has been used;

  • has been opened;

  • has been contaminated;

  • is missing packaging or components;

  • is damaged;

  • has been altered; or

  • otherwise fails to meet the return requirements.

14. Refund Method

Approved refunds will normally be returned to the original payment method used for the order.

15. Refund Processing

Once a refund has been approved, Celimax will submit it to the original payment provider as soon as reasonably possible.

Your bank or payment provider may require additional time to post the funds to your account.

16. Late or Missing Refunds

If an approved refund has not appeared:

  1. Check the original payment account.

  2. Review pending transactions.

  3. Contact your bank, card issuer, PayPal, or other payment provider.

  4. Contact Celimax with your order number and refund confirmation.

Email:

support@celimax.co

17. Consumer Rights

Nothing in this Return and Refund Policy is intended to limit any non-waivable consumer rights available under applicable law.