PRIVACY POLICY

Last updated: August 11, 2026

This Privacy Policy explains how Celimax LLC, operating under the brand Celimax, may collect, use, disclose, store, and protect personal information when you visit our website, purchase our products, or contact us.

1. Business Responsible for Your Information

Celimax LLC
20715 N Pima Rd, Suite 108
Scottsdale, AZ 85255
United States

Privacy email: support@celimax.co
Phone: +1 (347) 867-5689

2. Information We May Collect

Identity and contact information

We may collect:

  • name;

  • email address;

  • telephone number;

  • billing address; and

  • shipping address.

Order information

We may collect:

  • order number;

  • products ordered;

  • quantities;

  • purchase history;

  • shipping status;

  • return history;

  • exchange history;

  • refund information; and

  • customer-service communications.

Payment information

Payments are normally handled by independent payment providers.

Those providers may collect:

  • payment-card information;

  • wallet information;

  • billing information;

  • authentication information; and

  • fraud-prevention information.

Celimax does not normally store complete card numbers or card security codes.

We may receive limited information such as:

  • payment status;

  • payment method;

  • transaction identifier; and

  • limited card details supplied by the payment processor.

Website and technical information

Depending on website configuration, we may collect:

  • IP address;

  • device information;

  • browser type;

  • operating system;

  • approximate location;

  • referring website;

  • pages viewed;

  • products viewed;

  • cart activity;

  • session information;

  • website interactions; and

  • security logs.

Customer-service information

We may collect information you voluntarily provide when contacting us, including:

  • messages;

  • complaints;

  • return requests;

  • photographs;

  • videos; and

  • product-related information.

3. How We Collect Information

Information may be collected:

  • directly from you;

  • automatically through our website;

  • through cookies or similar technologies;

  • from payment providers;

  • from shipping and fulfillment providers;

  • from our e-commerce platform;

  • from fraud-prevention services;

  • from analytics services;

  • from advertising services; and

  • from other providers helping us operate the store.

4. How We Use Information

We may use personal information to:

  • operate our website;

  • process orders;

  • process payments;

  • arrange shipment and fulfillment;

  • provide tracking;

  • provide customer service;

  • process cancellations;

  • process returns and exchanges;

  • process refunds;

  • prevent fraud;

  • secure our website;

  • improve our products and services;

  • comply with accounting and tax obligations;

  • maintain business records;

  • investigate complaints;

  • enforce store policies;

  • establish or defend legal claims;

  • comply with legal obligations; and

  • send marketing communications where permitted.

5. Marketing Communications

Where permitted, Celimax may send:

  • newsletters;

  • special offers;

  • product announcements;

  • promotions;

  • abandoned-cart reminders; and

  • related marketing communications.

You may unsubscribe from marketing emails by using the unsubscribe option in the message or contacting us.

Unsubscribing from marketing does not prevent operational communications relating to:

  • orders;

  • payments;

  • deliveries;

  • returns;

  • refunds;

  • account security; or

  • customer-support requests.

6. Cookies and Similar Technologies

Our website may use:

  • cookies;

  • pixels;

  • tags;

  • local storage; and

  • similar technologies.

These may support:

  • website functionality;

  • shopping carts;

  • checkout;

  • fraud prevention;

  • analytics;

  • personalization;

  • advertising measurement; and

  • customer preferences.

Where consent is required, non-essential technologies will be handled in accordance with applicable consent requirements.

7. Sharing Information

We may disclose information to providers that help us operate Celimax, such as:

  • website and e-commerce providers;

  • payment processors;

  • shipping carriers;

  • warehouses;

  • fulfillment partners;

  • fraud-prevention providers;

  • security providers;

  • analytics providers;

  • advertising providers;

  • customer-support providers;

  • accountants;

  • professional advisers; and

  • authorities where disclosure is legally required.

We may also disclose information as part of a legitimate merger, sale, financing, restructuring, or transfer of the business, subject to applicable law.

8. Sale or Sharing of Personal Information

Celimax does not sell personal information for money as an ordinary business practice.

Certain advertising or analytics activities may be treated as a “sale,” “sharing,” or targeted-advertising disclosure under some U.S. state privacy laws.

Where such laws apply, eligible consumers may exercise applicable opt-out rights through the privacy options made available on our website or by contacting us.

9. International Processing

Service providers may process information in jurisdictions different from the customer's location.

Where applicable law requires safeguards for such transfers, appropriate mechanisms may be used.

10. Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as:

  • fulfilling orders;

  • providing customer support;

  • handling returns and refunds;

  • preventing fraud;

  • maintaining security;

  • complying with accounting requirements;

  • satisfying tax obligations;

  • complying with legal obligations; and

  • establishing or defending legal claims.

Different categories of information may have different retention periods.

11. Security

Celimax uses reasonable administrative, organizational, and technical measures designed to protect personal information.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

12. Privacy Rights

Depending on your state or country of residence and applicable law, you may have rights relating to your personal information, including rights to:

  • request access;

  • correct inaccurate information;

  • request deletion;

  • obtain a copy of certain information;

  • restrict or object to certain processing;

  • withdraw consent where processing relies on consent;

  • opt out of certain targeted advertising;

  • opt out of certain sales or sharing of personal information; and

  • appeal certain privacy-request decisions where applicable.

To submit a privacy request:

support@celimax.co

We may need to verify your identity before fulfilling certain requests.

13. Children

Celimax's online store is not directed to children who cannot lawfully provide personal information or enter into a purchase transaction.

If you believe a child has provided personal information to us improperly, contact:

support@celimax.co

14. Third-Party Links

Our website may contain links to third-party websites.

Celimax is not responsible for the independent privacy, security, or data practices of those websites.

15. Changes to This Privacy Policy

We may update this Privacy Policy because of changes in:

  • our services;

  • technology;

  • business practices; or

  • applicable legal requirements.

The latest version will be posted with an updated effective date.

16. Privacy Contact

Celimax LLC
20715 N Pima Rd, Suite 108
Scottsdale, AZ 85255
United States

Email: support@celimax.co
Phone: +1 (347) 867-5689