PRIVACY POLICY
Last updated: August 11, 2026
This Privacy Policy explains how Celimax LLC, operating under the brand Celimax, may collect, use, disclose, store, and protect personal information when you visit our website, purchase our products, or contact us. Celimax ships to customers in the United States, Canada, United Kingdom, France, Germany, Italy, Spain, Poland, and Mexico, and this Policy applies to personal information collected from customers in all of these markets.
1. Business Responsible for Your Information
Celimax LLC
20715 N Pima Rd, Suite 108
Scottsdale, AZ 85255
United States
Privacy email: support@celimax-retinol.co
Phone: +1 (347) 867-5689
2. Information We May Collect
Identity and contact information
We may collect:
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name;
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email address;
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telephone number;
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billing address; and
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shipping address.
Order information
We may collect:
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order number;
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products ordered;
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quantities;
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purchase history;
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shipping status;
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return history;
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exchange history;
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refund information; and
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customer-service communications.
Payment information
Payments are normally handled by independent payment providers.
Those providers may collect:
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payment-card information;
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wallet information;
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billing information;
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authentication information; and
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fraud-prevention information.
Celimax does not normally store complete card numbers or card security codes.
We may receive limited information such as:
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payment status;
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payment method;
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transaction identifier; and
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limited card details supplied by the payment processor.
Website and technical information
Depending on website configuration, we may collect:
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IP address;
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device information;
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browser type;
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operating system;
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approximate location;
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referring website;
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pages viewed;
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products viewed;
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cart activity;
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session information;
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website interactions; and
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security logs.
Customer-service information
We may collect information you voluntarily provide when contacting us, including:
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messages;
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complaints;
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return requests;
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photographs;
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videos; and
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product-related information.
3. How We Collect Information
Information may be collected directly from you, automatically through our website, through cookies or similar technologies, from payment providers, from shipping and fulfillment providers, from our e-commerce platform, from fraud-prevention services, from analytics services, from advertising services, and from other providers helping us operate the store.
4. How We Use Information
We may use personal information to operate our website; process orders, payments, cancellations, returns, exchanges, and refunds; arrange shipment, fulfillment, and tracking; provide customer service; prevent fraud; secure our website; improve our products and services; comply with accounting, tax, and other legal obligations; maintain business records; investigate complaints; enforce store policies; establish or defend legal claims; and send marketing communications where permitted.
5. Marketing Communications
Where permitted, Celimax may send newsletters, special offers, product announcements, promotions, and abandoned-cart reminders. You may unsubscribe at any time using the link in the message or by contacting us. Unsubscribing does not stop operational communications about your order, payment, delivery, return, refund, account security, or support request.
6. Cookies and Similar Technologies
Our website may use cookies, pixels, tags, local storage, and similar technologies to support website functionality, shopping carts, checkout, fraud prevention, analytics, personalization, advertising measurement, and customer preferences. Where consent is required — including for visitors in the United Kingdom, France, Germany, Italy, Spain, and Poland — non-essential technologies are handled in accordance with applicable consent requirements. See our Cookie Policy for details.
7. Sharing Information
We may disclose information to providers that help us operate Celimax, such as website and e-commerce providers, payment processors, shipping carriers, warehouses, fulfillment partners, fraud-prevention providers, security providers, analytics providers, advertising providers, customer-support providers, accountants, professional advisers, and authorities where disclosure is legally required. We may also disclose information as part of a legitimate merger, sale, financing, restructuring, or transfer of the business, subject to applicable law.
8. Sale or Sharing of Personal Information
Celimax does not sell personal information for money as an ordinary business practice. Certain advertising or analytics activities may be treated as a “sale,” “sharing,” or targeted-advertising disclosure under some U.S. state privacy laws. Where such laws apply, eligible consumers may exercise applicable opt-out rights through the privacy options made available on our website or by contacting us.
9. International Processing and Transfers
Celimax is based in the United States, and service providers may process information in jurisdictions different from your own, including transfers of personal information out of the European Economic Area (EEA) and the United Kingdom to the United States. Where applicable law requires safeguards for such transfers — for example, standard contractual clauses under the EU or UK GDPR — appropriate mechanisms may be used.
10. Data Retention
We retain personal information only for as long as reasonably necessary for purposes such as fulfilling orders, providing customer support, handling returns and refunds, preventing fraud, maintaining security, complying with accounting, tax, and legal obligations, and establishing or defending legal claims. Different categories of information may have different retention periods.
11. Security
Celimax uses reasonable administrative, organizational, and technical measures designed to protect personal information. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
12. Privacy Rights — United States
Depending on your U.S. state of residence and applicable law, you may have rights to request access, correct inaccurate information, request deletion, obtain a copy of certain information, restrict or object to certain processing, opt out of certain targeted advertising or sales/sharing of personal information, and appeal certain privacy-request decisions. To submit a request, contact support@celimax-retinol.co. We may need to verify your identity before fulfilling certain requests.
13. Privacy Rights — European Economic Area, United Kingdom, and Similar Jurisdictions
If you are located in the European Economic Area, the United Kingdom, or another jurisdiction with equivalent data protection law, you may have rights under the EU GDPR, UK GDPR, or similar legislation, including rights to: access your personal information; correct inaccurate information; erase your information; restrict or object to processing; data portability; and withdraw consent at any time where processing is based on consent, without affecting the lawfulness of processing before withdrawal. To exercise these rights, contact support@celimax-retinol.co. You also have the right to lodge a complaint with your local data protection supervisory authority.
14. Children
Celimax's online store is not directed to children who cannot lawfully provide personal information or enter into a purchase transaction. If you believe a child has provided personal information to us improperly, contact support@celimax-retinol.co.
15. Third-Party Links
Our website may contain links to third-party websites. Celimax is not responsible for the independent privacy, security, or data practices of those websites.
16. Changes to This Privacy Policy
We may update this Privacy Policy because of changes in our services, technology, business practices, or applicable legal requirements. The latest version will be posted with an updated effective date.
17. Privacy Contact
Celimax LLC
20715 N Pima Rd, Suite 108
Scottsdale, AZ 85255
United States
Email: support@celimax-retinol.co
Phone: +1 (347) 867-5689